{"id":10180,"date":"2025-07-16T09:00:45","date_gmt":"2025-07-16T00:00:45","guid":{"rendered":"https:\/\/blog.agentsoft.co.kr\/index.php\/2025\/07\/16\/10180\/"},"modified":"2025-07-16T09:00:45","modified_gmt":"2025-07-16T00:00:45","slug":"%ea%b0%84%ed%98%b8%ea%b4%80%eb%a6%ac%ed%95%99-%ec%8b%a4%ec%8a%b5-cqi-%ed%99%9c%eb%8f%99-%eb%b3%b4%ea%b3%a0%ec%84%9c-%ed%9a%a8%ea%b3%bc%ec%a0%81%ec%9d%b8-%ea%b5%90%ec%b0%a8-%ea%b0%90%ec%97%bc","status":"publish","type":"post","link":"https:\/\/blog.agentsoft.co.kr\/index.php\/2025\/07\/16\/10180\/","title":{"rendered":"\uac04\ud638\uad00\ub9ac\ud559 \uc2e4\uc2b5 CQI \ud65c\ub3d9 \ubcf4\uace0\uc11c (\ud6a8\uacfc\uc801\uc778 \uad50\ucc28 \uac10\uc5fc \ubc1c\uc0dd\ub960 \uac10\uc18c\ub97c \uc704\ud55c \uc190 \uc704\uc0dd \uc99d\uc9c4 \uc804\ub7b5 \ud65c\ub3d9)"},"content":{"rendered":"

<\/p>\n

\ubaa9\ucc28<\/strong><\/p>\n

\u2160. CQI \ud65c\ub3d9 \ubcf4\uace0\uc11c
\n : \ud6a8\uacfc\uc801\uc778 \uad50\ucc28 \uac10\uc5fc \ubc1c\uc0dd\ub960 \uac10\uc18c\ub97c \uc704\ud55c \uc190 \uc704\uc0dd \uc99d\uc9c4 \uc804\ub7b5 \ud65c\ub3d9<\/p>\n

\u2161. \uc9c8 \ud5a5\uc0c1 \uc804\ub7b5
\n 1. \ubcd1\ub3d9 \ub0b4 \uad50\ucc28\uac10\uc5fc \ubc1c\uc0dd \ud604\ud669 \ud30c\uc545
\n 2. \uad50\ucc28\uac10\uc5fc\uc0ac\uace0 \uc608\ubc29\uc744 \uc704\ud55c \uc190 \uc704\uc0dd \ud65c\ub3d9 \uccb4\ud06c\ub9ac\uc2a4\ud2b8 \uc81c\uc791
\n 3. \uad50\ucc28\uac10\uc5fc\uc0ac\uace0 \uc608\ubc29\uc744 \uc704\ud55c \uc190 \uc704\uc0dd \ud65c\ub3d9 \uccb4\ud06c\ub9ac\uc2a4\ud2b8 \uad50\uc721 \ubc0f \uc2e4\uc2dc
\n 4. \uad50\ucc28\uac10\uc5fc \uad00\ub828 \uc0ac\uc804\uc9c0\uc2dd \uc124\ubb38\uc9c0 \uc81c\uc791 \ubc0f \ud3c9\uac00(\uac04\ud638\uc0ac \ubc0f \ud658\uc790, \ubcf4\ud638\uc790)
\n 5. \uad50\ucc28\uac10\uc5fc\uc5d0 \ub300\ud55c \ud658\uc790 \uc778\uc2dd \uac1c\uc120 \ubc0f \uad50\uc721
\n 6. \uc190 \uc704\uc0dd \ucea0\ud398\uc778
\n 7. \uad50\ucc28\uac10\uc5fc\uc0ac\uace0 \uc608\ubc29\uc744 \uc704\ud55c \uc190 \uc704\uc0dd \ud65c\ub3d9 \uccb4\ud06c\ub9ac\uc2a4\ud2b8 \uad50\uc721 \ubc0f \ud65c\ub3d9 \ud6c4
\n \uac10\uc5fc\uc0ac\uace0 \ubc1c\uc0dd\ub960 \uc0ac\ud6c4\uc870\uc0ac
\n 8. \uad50\ucc28\uac10\uc5fc\uc5d0 \ub300\ud55c \ud658\uc790 \uc778\uc2dd \uac1c\uc120 \ubc0f \uad50\uc721 \ud6c4
\n \ud658\uc790\uc758 \uad50\ucc28\uac10\uc5fc \uc778\uc2dd\uacfc \ub9cc\uc871\ub3c4(\uad50\uc721 \ub4f1) \uc0ac\ud6c4\uc870\uc0ac
\n 9. \ucd5c\uc885 \ud3c9\uac00 \ubc0f \uacb0\uacfc \ubd84\uc11d<\/p>\n

* \ubd80\ub85d
\n 1. fishbone diagram \ud655\ub300
\n 2. \ucc38\uace0\ubb38\ud5cc<\/p>\n

\ubcf8\ubb38\ub0b4\uc6a9<\/strong><\/p>\n

\uc8fc\uc81c\uba85
\n\ud6a8\uacfc\uc801\uc778 \uad50\ucc28 \uac10\uc5fc \ubc1c\uc0dd\ub960 \uac10\uc18c\ub97c \uc704\ud55c \uc190 \uc704\uc0dd \uc99d\uc9c4 \uc804\ub7b5 \ud65c\ub3d9
\n\uc8fc\uc81c\uc120\uc815 \ubc30\uacbd
\n \ubcd1\uc6d0\uc740 \ub2e4\uc591\ud55c \ud658\uc790\ub4e4\uc774 \uc9d1\uc911\uc801\uc73c\ub85c \uce58\ub8cc\ub97c \ubc1b\ub294 \uc7a5\uc18c\ub85c, \ubcd1\uc6d0 \ub0b4\uc5d0\uc11c\uc758 \uad50\ucc28\uac10\uc5fc\uc740 \uc2ec\uac01\ud55c \ubb38\uc81c\uc774\ub2e4. \ubcd1\uc6d0 \ub0b4 \uac10\uc5fc\uc740 \ud658\uc790\ub4e4\ubfd0\ub9cc \uc544\ub2c8\ub77c \uc758\ub8cc\uc9c4\uc5d0\uac8c\ub3c4 \uc704\ud5d8\uc744 \ucd08\ub798\ud558\uba70, \uac10\uc5fc\uc758 \uc804\ud30c\ub85c \uc778\ud574 \uce58\ub8cc \uacfc\uc815\uc774 \uc9c0\uc5f0\ub418\uac70\ub098 \ud569\ubcd1\uc99d\uc774 \ubc1c\uc0dd\uc758 \uc6d0\uc778\uc774 \ub418\uae30\ub3c4 \ud55c\ub2e4. \uc774\ub7ec\ud55c \ubcd1\uc6d0\uac10\uc5fc\uc744 \uc608\ubc29\ud558\uae30 \uc704\ud558\uc5ec \uc5ec\ub7ec \uac00\uc9c0 \ubc29\ubc95\ub4e4\uc774 \uc774\uc6a9\ub418\uc9c0\ub9cc, \ubcd1\uc6d0\uac10\uc5fc\uc758 \ubc1c\uc0dd\uc740 \ubbf8\uc0dd\ubb3c\uc758 \uc9c1\uc811\uc801\uc778 \uc804\ud30c\uc5d0 \uc758\ud574 \uc774\ub8e8\uc5b4\uc9c0\ub294 \uacbd\uc6b0\uac00 \uac00\uc7a5 \ub9ce\uc544 \ud658\uc790\uc640 \uc811\ucd09\ud558\ub294 \uc758\ub8cc\uc778\uc758 \uc190\uc774 \uad50\ucc28 \uac10\uc5fc\uc758 \uc911\uc694\ud55c \uc6d0\uc778\uc774 \ub418\uba70, \uc774\ub7ec\ud55c \uad50\ucc28\uac10\uc5fc\uc758 \uc704\ud5d8\uc744 \ucd5c\uc18c\ud654\ud558\uae30 \uc704\ud55c \uac00\uc7a5 \ud6a8\uacfc\uc801\uc774\uace0 \uacbd\uc81c\uc801\uc778 \ubc29\ubc95\uc73c\ub85c \uc62c\ubc14\ub978 \uc190 \uc53b\uae30\uc758 \uc911\uc694\uc131\uc774 \uac15\uc870\ub418\uace0 \uc788\ub2e4.
\n \uadf8\ub7ec\ub098, \uac04\ud638\uc0ac\uc758 \uc190 \uc53b\uae30 \uc218\ud589\ub960\uc774 \uad6d\uc678\uc758 \uacbd\uc6b0 13%~20%, \uad6d\ub0b4\uc758 \uacbd\uc6b0 15%~34%\ub85c \uc804 \uc138\uacc4\uc801\uc73c\ub85c \ub0ae\uac8c \ubcf4\uace0\ub418\uace0 \uc788\ub2e4. \ub610\ud55c, \ubcd1\uc6d0 \ub0b4\uc5d0\uc11c\uc758 \uc190 \uc53b\uae30 \ud65c\ub3d9\uc740 \ubaa8\ub4e0 \uc758\ub8cc\uc9c4\uacfc \ud658\uc790\uc5d0\uac8c \uc77c\uad00\ub418\uace0 \ud6a8\uacfc\uc801\uc73c\ub85c \uc774\ub8e8\uc5b4\uc9c0\uc9c0 \uc54a\ub294 \uacbd\uc6b0\uac00 \ub9ce\ub2e4. \uc774\ub294 \uc758\ub8cc\uc9c4\uc758 \uc5c5\ubb34\ub7c9\uacfc \uc2dc\uac04 \ubd80\uc871, \uc9c0\uc18d\uc801\uc778 \uad50\uc721\uacfc \uac15\uc870 \ubc0f \uc778\uc2dd \ubd80\uc871, \uc190 \uc53b\uae30 \uc2dc\uc124\uc758 \ubd80\uc801\uc808\ud55c \uc704\uce58 \ub610\ub294 \uad6c\uc131 \ub4f1\uc73c\ub85c \uc778\ud574 \ubc1c\uc0dd\ud560 \uc218 \uc788\ub2e4. \ub530\ub77c\uc11c \uc801\uc808\ud55c \uaddc\uc815\uacfc \uad50\uc721\uc744 \ud1b5\ud574 \uc758\ub8cc\uc9c4\uacfc \ud658\uc790\uc5d0\uac8c \uc190 \uc53b\uae30\uc758 \uc911\uc694\uc131\uc744 \uac15\uc870\ud558\uace0, \uc801\uc808\ud55c \uc2dc\uc124\uacfc \uc7a5\ube44\ub97c \uc81c\uacf5\ud558\uc5ec \uc190 \uc53b\uae30\ub97c \uc27d\uac8c \ud560 \uc218 \uc788\ub294 \ud658\uacbd\uc744 \uc870\uc131\ud558\ub294 \uac83\uc774 \ud544\uc694\ud560 \uac83\uc774\ub77c \uc0dd\uac01\ub418\uc5b4 \ubcf8 QI \ud65c\ub3d9\uc744 \uc9c4\ud589\ud558\uac8c \ub418\uc5c8\ub2e4.<\/p>\n

\ucd9c\ucc98 : \ud574\ud53c\ucea0\ud37c\uc2a4<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\ubaa9\ucc28 \u2160. CQI \ud65c\ub3d9 \ubcf4\uace0\uc11c : \ud6a8\uacfc\uc801\uc778 \uad50\ucc28 \uac10\uc5fc \ubc1c\uc0dd\ub960 \uac10\uc18c\ub97c \uc704\ud55c \uc190 \uc704\uc0dd \uc99d\uc9c4 \uc804\ub7b5 \ud65c\ub3d9 \u2161. \uc9c8 \ud5a5\uc0c1 \uc804\ub7b5 1. \ubcd1\ub3d9 \ub0b4 \uad50\ucc28\uac10\uc5fc \ubc1c\uc0dd \ud604\ud669 \ud30c\uc545 2. \uad50\ucc28\uac10\uc5fc\uc0ac\uace0 \uc608\ubc29\uc744 \uc704\ud55c \uc190 \uc704\uc0dd \ud65c\ub3d9 \uccb4\ud06c\ub9ac\uc2a4\ud2b8 \uc81c\uc791 3. \uad50\ucc28\uac10\uc5fc\uc0ac\uace0 \uc608\ubc29\uc744 \uc704\ud55c \uc190 \uc704\uc0dd \ud65c\ub3d9 \uccb4\ud06c\ub9ac\uc2a4\ud2b8 \uad50\uc721 \ubc0f \uc2e4\uc2dc 4. \uad50\ucc28\uac10\uc5fc \uad00\ub828 \uc0ac\uc804\uc9c0\uc2dd \uc124\ubb38\uc9c0 \uc81c\uc791 \ubc0f […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[13249,10910,2853,14237,4542,15510],"class_list":["post-10180","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-cqi","tag-qi","tag-2853","tag-14237","tag-4542","tag-15510"],"_links":{"self":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts\/10180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/comments?post=10180"}],"version-history":[{"count":0,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts\/10180\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/media?parent=10180"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/categories?post=10180"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/tags?post=10180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}