{"id":20466,"date":"2025-10-27T09:00:42","date_gmt":"2025-10-27T00:00:42","guid":{"rendered":"https:\/\/blog.agentsoft.co.kr\/index.php\/2025\/10\/27\/20466\/"},"modified":"2025-10-27T09:00:42","modified_gmt":"2025-10-27T00:00:42","slug":"%ea%b3%a0%ea%b0%9d%ea%b4%80%ea%b3%84%ea%b4%80%eb%a6%accrm%ec%9d%98-%ec%a0%95%ec%9d%98%ec%99%80-%ea%b5%ad%eb%82%b4-%ea%b8%b0%ec%97%85%ec%9d%98-%ed%99%9c%ec%9a%a9-%ec%82%ac%eb%a1%80%eb%a5%bc-%ec%84%a4-4","status":"publish","type":"post","link":"https:\/\/blog.agentsoft.co.kr\/index.php\/2025\/10\/27\/20466\/","title":{"rendered":"\uace0\uac1d\uad00\uacc4\uad00\ub9ac(CRM)\uc758 \uc815\uc758\uc640 \uad6d\ub0b4 \uae30\uc5c5\uc758 \ud65c\uc6a9 \uc0ac\ub840\ub97c \uc124\uba85\ud558\uc2dc\uc624"},"content":{"rendered":"

<\/p>\n

\ubaa9\ucc28<\/strong><\/p>\n

\u2160. \uc11c\ub860<\/p>\n

\u2161. \ubcf8\ub860
\n1. \uacbd\uc601\uc815\ubcf4\uc2dc\uc2a4\ud15c\uc758 \uc815\uc758
\n2. \uace0\uac1d \uad00\uacc4 \uad00\ub9ac\uc758 \uc815\uc758
\n3. \uad6d\ub0b4 \uae30\uc5c5\uc758 CRM \ud65c\uc6a9 \uc0ac\ub840<\/p>\n

\u2162. \uacb0\ub860<\/p>\n

\u2163. \ucc38\uace0\ubb38\ud5cc<\/p>\n

\ubcf8\ubb38\ub0b4\uc6a9<\/strong><\/p>\n

I.\uc11c\ub860<\/p>\n

\uc624\ub298\ub0a0 \uae30\uc5c5\uc740 \uc608\uc804\ubcf4\ub2e4 \ub192\uc740 \uc218\uc900\uc758 \uacbd\uc7c1\uc5d0 \uc9c1\uba74\ud558\uace0 \uc788\uc73c\uba70, \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc774\ub7ec\ud55c \uacbd\uc7c1\uc740 \uc9c0\uc5ed\uacfc \uad6d\uac00\uc758 \uc81c\ud55c\uc744 \ubc1b\uc9c0 \uc54a\uace0 \uad11\ubc94\uc704\ud558\uac8c \uc77c\uc5b4\ub098\uae30 \ub54c\ubb38\uc5d0 \uae30\uc5c5\uc758 \uc785\uc7a5\uc5d0\uc11c\ub294 \uace0\uac1d\uc744 \ud655\ubcf4\ud558\uace0 \uc720\uc9c0\ud574\uc57c \ud558\ub294 \uacfc\uc81c\ub97c \uc548\uac8c \ub418\uc5c8\ub2e4.
\n\ud55c\ud3b8 4\ucc28 \uc0b0\uc5c5 \ud601\uba85(the 4th industrial revolution)\uc774\ub77c \ubd88\ub9b4 \uc815\ub3c4\ub85c \uc778\uac04\uc758 \uc0b6\uc744 \ud070 \uc218\uc900\uc73c\ub85c \ubcc0\ud654\uc2dc\ud0a4\ub294 \uc815\ubcf4\ud1b5\uc2e0\uae30\uc220\uc758 \ubc1c\uc804\uc774 \ub3c4\ubaa8\ub418\uba74\uc11c, \uae30\uc5c5\uc740 \uc774\ub7ec\ud55c \uae30\uc220\ub4e4\uc744 \uc774\uc6a9\ud558\uc5ec \uacbd\uc7c1\uc744 \ud0c0\uac1c\ud560 \uc218 \uc788\ub294 \uacc4\uae30 \ub610\ud55c \uac16\uac8c \ub418\uc5c8\ub2e4.
\n\uc989 \uae30\uc5c5\uc758 \uc785\uc7a5\uc5d0\uc11c\ub294 \uc815\ubcf4\ud1b5\uc2e0\uae30\uc220\uc744 \ud65c\uc6a9\ud574 \uae30\uc5c5\uc758 \uacbd\uc601\uc744 \uad6c\uc131\ud558\ub294 \uc5ec\ub7ec \ubd84\uc57c\uc5d0\uc11c \ud6a8\uc728\uc131(efficacy)\uc744 \uc81c\uace0\ud560 \uc218 \uc788\ub294 \uacbd\uc601\uc815\ubcf4\uc2dc\uc2a4\ud15c\uc744 \ub3c4\uc785\ud558\uc5ec \uc6b4\uc601\ud574\uc57c \ud560 \ud544\uc694\uc131\uc774 \ucee4\uc9c0\uac8c \ub41c \uac83\uc774\ub2e4.
\n\uc544\ub798\uc5d0\uc11c\ub294 \uacbd\uc601\uc815\ubcf4\uc2dc\uc2a4\ud15c\uc774\ub780 \ubb34\uc5c7\uc778\uc9c0 \uac04\ub7b5\ud558\uac8c \uac1c\uad04\ud55c \ud6c4, \uacbd\uc601\uc815\ubcf4\uc2dc\uc2a4\ud15c\uc758 \ud558\ub098\uc778 \uace0\uac1d \uad00\uacc4 \uad00\ub9ac\uc5d0 \ub300\ud574 \uc815\uc758\ud558\uace0\uc790 \ud55c\ub2e4.
\n\ub610\ud55c \uad6d\ub0b4\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4\ub97c \uc804\uac1c \uc911\uc778 \uae30\uc5c5 \uc911 \uace0\uac1d \uad00\uacc4 \uad00\ub9ac \uc2dc\uc2a4\ud15c\uc744 \uc6b4\uc601 \uc911\uc778 \uae30\uc5c5\uc758 \uc0ac\ub840\ub97c \uc81c\uc2dc\ud568\uc73c\ub85c\uc368, \uace0\uac1d \uad00\uacc4 \uad00\ub9ac \uc2dc\uc2a4\ud15c\uc774 \uac16\ub294 \uc2dc\uc0ac\uc810 \ub610\ud55c \uc81c\uc2dc\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uaca0\ub2e4.<\/p>\n

II.\ubcf8\ub860<\/p>\n

1. \uacbd\uc601\uc815\ubcf4\uc2dc\uc2a4\ud15c\uc758 \uc815\uc758<\/p>\n

1) \uc815\uc758
\n\uacbd\uc601\uc815\ubcf4\uc2dc\uc2a4\ud15c(MIS, Management information system)\uc774\ub780 \uae30\uc5c5\uc758 \uacbd\uc601\uc5d0 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc0dd\uc131\ud558\uace0 \uc800\uc7a5\ud558\uba70 \uc81c\uacf5\ud558\ub294 \uacbd\uc601 \uc9c0\uc6d0 \uc2dc\uc2a4\ud15c\uc744 \uc758\ubbf8\ud55c\ub2e4.
\n\uae30\uc5c5\uc740 \uacbd\uc601\uc815\ubcf4\uc2dc\uc2a4\ud15c\uc744 \uc774\uc6a9\ud568\uc73c\ub85c\uc368 \uae30\uc5c5 \uacbd\uc601 \uc804\ubc18\uc758 \ud6a8\uc728\uc131\uc744 \uc81c\uace0\ud560 \uc218 \uc788\uc73c\uba70, \uae30\uc5c5\uc758 \uc758\uc0ac \uacb0\uc815 \uc2dc \uadf8\ub7ec\ud55c \uc758\uc0ac \uacb0\uc815\uc758 \uadfc\uac70\uac00 \ub418\ub294 \uc815\ubcf4\ub97c \ube60\ub974\uac8c \ud68d\ub4dd\ud568\uc73c\ub85c\uc368 \uc758\uc0ac \uacb0\uc815\uc758 \uc815\ud655\uc131 \uc5ed\uc2dc \ub192\uc77c \uc218 \uc788\ub2e4.
\n\ubfd0\ub9cc \uc544\ub2c8\ub77c \uae30\uc5c5\uc758 \uc804\ubc18\uc801\uc778 \uc6b4\uc601 \ud504\ub85c\uc138\uc2a4\uc758 \uc18d\ub3c4\ub97c \ub192\uc77c \uc218\ub3c4 \uc788\uace0, \uae30\uc5c5\uc774 \ud604\uc7ac \ub9fa\uace0 \uc788\ub294 \uad00\uacc4\ub97c \ud30c\uc545\ud558\uace0 \uc2e4\uc2dc\uac04\uc73c\ub85c \ub300\uc751\ud560 \uc218 \uc788\uc73c\uba70 \uad81\uadf9\uc801\uc73c\ub85c\ub294 \uae30\uc5c5\uc774 \uc2dc\uc7a5\uc5d0\uc11c \uc0dd\uc874\ud560 \uc218 \uc788\ub294 \uac00\ub2a5\uc131\uc744 \ub192\uc778\ub2e4.<\/p>\n

2) \uc885\ub958
\n\uacbd\uc601\uc815\ubcf4\uc2dc\uc2a4\ud15c\uc740 \ub2e4\uc591\ud55c \uc885\ub958\uc758 \uc815\ubcf4\uc2dc\uc2a4\ud15c\uc744 \ud3ec\ud568\ud558\ub294\ub370, \uc774\uc911 \uc790\uc8fc \uc5b8\uae09\ub418\ub294 \uacbd\uc601\uc815\ubcf4\uc2dc\uc2a4\ud15c\uc73c\ub85c\ub294 \uc544\ub798\uc640 \uac19\uc740 \uac83\ub4e4\uc744 \uc81c\uc2dc\ud560 \uc218 \uc788\ub2e4 :<\/p>\n

\ucd9c\ucc98 : \ud574\ud53c\ucea0\ud37c\uc2a4<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\ubaa9\ucc28 \u2160. \uc11c\ub860 \u2161. \ubcf8\ub860 1. \uacbd\uc601\uc815\ubcf4\uc2dc\uc2a4\ud15c\uc758 \uc815\uc758 2. \uace0\uac1d \uad00\uacc4 \uad00\ub9ac\uc758 \uc815\uc758 3. \uad6d\ub0b4 \uae30\uc5c5\uc758 CRM \ud65c\uc6a9 \uc0ac\ub840 \u2162. \uacb0\ub860 \u2163. \ucc38\uace0\ubb38\ud5cc \ubcf8\ubb38\ub0b4\uc6a9 I.\uc11c\ub860 \uc624\ub298\ub0a0 \uae30\uc5c5\uc740 \uc608\uc804\ubcf4\ub2e4 \ub192\uc740 \uc218\uc900\uc758 \uacbd\uc7c1\uc5d0 \uc9c1\uba74\ud558\uace0 \uc788\uc73c\uba70, \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc774\ub7ec\ud55c \uacbd\uc7c1\uc740 \uc9c0\uc5ed\uacfc \uad6d\uac00\uc758 \uc81c\ud55c\uc744 \ubc1b\uc9c0 \uc54a\uace0 \uad11\ubc94\uc704\ud558\uac8c \uc77c\uc5b4\ub098\uae30 \ub54c\ubb38\uc5d0 \uae30\uc5c5\uc758 \uc785\uc7a5\uc5d0\uc11c\ub294 \uace0\uac1d\uc744 \ud655\ubcf4\ud558\uace0 \uc720\uc9c0\ud574\uc57c \ud558\ub294 \uacfc\uc81c\ub97c \uc548\uac8c \ub418\uc5c8\ub2e4. \ud55c\ud3b8 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[1258,4195,3179,4027,22065],"class_list":["post-20466","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-1-2--3","tag-a-","tag-3179","tag-4027","tag-22065"],"_links":{"self":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts\/20466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/comments?post=20466"}],"version-history":[{"count":0,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts\/20466\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/media?parent=20466"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/categories?post=20466"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/tags?post=20466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}