{"id":24220,"date":"2025-12-03T09:02:11","date_gmt":"2025-12-03T00:02:11","guid":{"rendered":"https:\/\/blog.agentsoft.co.kr\/index.php\/2025\/12\/03\/24220\/"},"modified":"2025-12-03T09:02:11","modified_gmt":"2025-12-03T00:02:11","slug":"crm-%ea%b3%a0%ea%b0%9d%ea%b4%80%ea%b3%84%ea%b4%80%eb%a6%ac-%ea%b5%ad%eb%82%b4%ed%95%b4%ec%99%b8%ea%b8%b0%ec%97%85-%ec%82%ac%eb%a1%80%ec%97%b0%ea%b5%ac-%eb%b0%8f-crm-%ea%b0%9c%eb%85%90%ea%b3%bc","status":"publish","type":"post","link":"https:\/\/blog.agentsoft.co.kr\/index.php\/2025\/12\/03\/24220\/","title":{"rendered":"CRM (\uace0\uac1d\uad00\uacc4\uad00\ub9ac) \uad6d\ub0b4,\ud574\uc678\uae30\uc5c5 \uc0ac\ub840\uc5f0\uad6c \ubc0f CRM \uac1c\ub150\uacfc \uc7a5\ub2e8\uc810 \ubd84\uc11d"},"content":{"rendered":"

<\/p>\n

\ubaa9\ucc28<\/strong><\/p>\n

1. CRM (\uace0\uac1d\uad00\uacc4\uad00\ub9ac) \uac1c\ub150<\/p>\n

2. CRM\uc758 \uc7a5\ub2e8\uc810
\n(1) \uc7a5\uc810
\n(2) \ub2e8\uc810<\/p>\n

3. CRM \ub3c4\uc785 \uad6d\ub0b4\uae30\uc5c5 \uc0ac\ub840\uc5f0\uad6c
\n(1) \ud604\ub300\uc790\ub3d9\ucc28
\n(2) LG\uc0dd\ud65c\uac74\uac15<\/p>\n

4. CRM \ub3c4\uc785 \ud574\uc678\uae30\uc5c5 \uc0ac\ub840\uc5f0\uad6c
\n(1) \ud790\ud2bc\ud638\ud154
\n(2) IKEA \uc774\ucf00\uc544
\n(3) Dell \ucef4\ud4e8\ud130<\/p>\n

5, \ub9fa\uc74c\ub9d0<\/p>\n

\ubcf8\ubb38\ub0b4\uc6a9<\/strong><\/p>\n

1. CRM (\uace0\uac1d\uad00\uacc4\uad00\ub9ac) \uac1c\ub150<\/p>\n

\u201c\uace0\uac1d\uad00\uacc4\uad00\ub9ac\u201d\ub77c\uace0 \ubd88\ub9ac\uace0 Customer Relationship Management\uc758 \uc57d\uc790\uc778 CRM\uc740 \uace0\uac1d\uc758 \ud2b9\uc131\uc5d0 \uae30\ucd08\ud55c \ub9c8\ucf00\ud305 \ud65c\ub3d9\uc744 \uacc4\ud68d\ud558\uace0 \ud3c9\uac00\ud558\ub294 \uacbd\uc601\ud65c\ub3d9\uc774\ub2e4.
\n\uc774\ub7ec\ud55c CRM\uc740 \uace0\uac1d\uc720\uc9c0\uc640 \uace0\uac1d\ud68d\ub4dd\uc744 \ubaa9\uc801\uc73c\ub85c \ud558\ub294 \uae30\uc5c5\uc758 \ub178\ub825\uc774\uba70\uace0\uac1d\uacfc\uc758 \uc2e0\ub8b0\uad00\uacc4\uc758 \ucd95\uc801\uc744 \ud1b5\ud55c \uace0\uac1d\uc774\ud0c8\ubc29\uc9c0\uc640 \uace0\uac1d\uc720\uc9c0\ub97c \uc704\ud574 \uace0\uac1d\uacfc\uc758 \ubc00\uc811\ud55c \uad00\uacc4\ud615\uc131\uc744 \ud1b5\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ubaa9\ud45c\ub85c \ud55c\ub2e4.<\/p>\n

2. CRM\uc758 \uc7a5\ub2e8\uc810<\/p>\n

(1) \uc7a5\uc810
\n\ub370\uc774\ud130 \ub9c8\uc774\ub2dd\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\ud488\uc9c8 \uc815\ubcf4 \ud65c\uc6a9\uc774 \uac00\ub2a5\ud558\ub2e4.
\nCRM\uc740 \ub2e4\uc591\ud55c \uace0\uac1d \ubc0f \uac70\ub798\ub370\uc774\ud130\ub97c \ucd95\uc801, \ud1b5\ud569, \uad50\ucc28, \ube44\uad50, \ubd84\uc11d \ud558\uc5ec \ub370\uc774\ud130 \ub9c8\uc774\ub2dd \uae30\ubc95\uc744 \uad6c\uc0ac\ud558\uc5ec \ube44\uc988\ub2c8\uc2a4\ub97c \uc804\uac1c\ud558\uc5ec \uac1c\uac1c\uc778\uc740 \ubb3c\ub860 \uc815\ubcf4\ub97c \uc804\uc0ac\uc801\uc73c\ub85c \ud65c\uc6a9\ud558\ub294 \uace0\uac1d\uc815\ubcf4 \ud1b5\ud569\uc801\uc778 \uac00\uce58\ub97c \uc911\uc694\uc2dc \uc5ec\uae30\uace0 \ub354\ub098\uc544\uac00 \uc774\ub97c\ud1b5\ud574 1:1\uad00\uacc4\ub97c \ud615\uc131\ud558\ub294 \uc6d0\ud22c\uc6d0 \ub9c8\ucf00\ud305\uc744 \uac00\ub2a5\ud558\uac8c \ud568\uc73c\ub85c\uc368 \ud0c0 \uae30\uc5c5\uacfc\ub294 \ucc28\ubcc4\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc6d0\ud558\ub294 \uace0\uac1d\ub4e4\uc744 \ud655\ubcf4\ud560\uc218 \uc788\ub2e4. \ub610 \uad81\uadf9\uc801\uc73c\ub85c\ub294 \ube60\ub974\uace0 \uc815\ud655\ud55c \uc11c\ube44\uc2a4\ub85c \uace0\uac1d\uc774\ud0c8\ubc29\uc9c0, \uace0\uac1d\uace0\uc815\ud654, \uace0\uac1d\ucda9\uc131\ub3c4 \uac15\ud654\uc5d0 \uc2ec\ud608\uc744 \uae30\uc6b8\uc778\ub2e4.
\n\uadf8\ub9ac\uace0 \uae30\uc5c5\uc774 \uc2dc\uc7a5\uc810\uc720\uc728\uc744 \uc911\uc2dc\ud558\uc5ec \uc218\uc775\uc774 \ub098\uc9c0 \uc54a\ub294 \uace0\uac1d\uc744 \ud655\ubcf4\ud558\uae30 \uc704\ud558\uc5ec \ud544\uc694\uc5c6\ub294 \ube44\uc6a9\uc744 \uc9c0\ucd9c\ud558\ub294 \uac83\uc744 \ubc29\uc9c0\ud560 \uc218 \uc788\ub2e4. \uc774\ub294 \uace0\uac1d\uc810\uc720\uc728\uc774 \ub192\uc73c\uba74 \uc2dc\uc7a5\uc810\uc720\uc728\uc774 \ub0ae\ub354\ub77c\ub3c4 \uc0c1\ub300\uc801\uc73c\ub85c \uad6c\ub9e4\ub85c \uc774\uc5b4\uc9c0\ub294 \uad6c\ub9e4\uae30\ud68c \uc790\uccb4\uac00 \uc801\uc740 \ube44\uc6a9\ub300\ube44 \ub192\uc740 \ud6a8\uacfc\ub97c \ubcf4\uc778\ub2e4\ub294 \uac83\uc744 \uc54c \uc218 \uc788\ub2e4. <\/p>\n

(2) \ub2e8\uc810
\n\ucd08\uae30\ube44\uc6a9 \ubb38\uc81c\uac00 \uc788\ub2e4. CRM\uc744 \ub3c4\uc785\ud558\uae30 \uc704\ud574\uc11c\ub294 \uac01\uac01\uc758 \ud68c\uc0ac\uc758 \uc124\uc815\uc5d0 \ub9de\ub294 \ud504\ub85c\uadf8\ub7a8\uc744 \uac1c\ubc1c\ud574\uc57c\ud558\uace0 \uae30\uc874\uc5d0 \uae30\uc5c5\uc774 \uac00\uc9c0\uace0 \uc788\ub358 \ud504\ub85c\uadf8\ub7a8\ub4e4\uc744 \ub2e4 \ub4a4\uc9d1\uc5b4 \uc5c6\ub294 \uacbd\uc6b0\uac00 \ub9ce\uae30 \ub54c\ubb38\uc5d0 \ucd08\uae30 \ube44\uc6a9\uc774 \ub9ce\uc774 \ub4e0\ub2e4.<\/p>\n

3. CRM \ub3c4\uc785 \uad6d\ub0b4\uae30\uc5c5 \uc0ac\ub840\uc5f0\uad6c<\/p>\n

(1) \ud604\ub300\uc790\ub3d9\ucc28<\/p>\n

– \ube14\ub8e8\uba64\ubc84\uc2a4
\n\ud604\ub300 \uc790\ub3d9\ucc28\ub294 CRM\uc5d0\uc11c \ub098\uc544\uac00 \uc0c8\ub85c\uc6b4 \ud615\ud0dc\uc758 CRM\uc744 \uc81c\uc2dc\ud558\uace0 \uc788\ub2e4. \ubc14\ub85c Blue members\uc778\ub370 \uc774\ub294 \ud604\ub300 \uc790\ub3d9\ucc28 \uace0\uac1d \uc11c\ube44\uc2a4 \ube0c\ub79c\ub4dc \ube14\ub8e8 \uba64\ubc84\uc2a4\ub97c \uc758\ubbf8\ud55c\ub2e4.<\/p>\n

\ucd9c\ucc98 : \ud574\ud53c\ucea0\ud37c\uc2a4<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\ubaa9\ucc28 1. CRM (\uace0\uac1d\uad00\uacc4\uad00\ub9ac) \uac1c\ub150 2. CRM\uc758 \uc7a5\ub2e8\uc810 (1) \uc7a5\uc810 (2) \ub2e8\uc810 3. CRM \ub3c4\uc785 \uad6d\ub0b4\uae30\uc5c5 \uc0ac\ub840\uc5f0\uad6c (1) \ud604\ub300\uc790\ub3d9\ucc28 (2) LG\uc0dd\ud65c\uac74\uac15 4. CRM \ub3c4\uc785 \ud574\uc678\uae30\uc5c5 \uc0ac\ub840\uc5f0\uad6c (1) \ud790\ud2bc\ud638\ud154 (2) IKEA \uc774\ucf00\uc544 (3) Dell \ucef4\ud4e8\ud130 5, \ub9fa\uc74c\ub9d0 \ubcf8\ubb38\ub0b4\uc6a9 1. CRM (\uace0\uac1d\uad00\uacc4\uad00\ub9ac) \uac1c\ub150 \u201c\uace0\uac1d\uad00\uacc4\uad00\ub9ac\u201d\ub77c\uace0 \ubd88\ub9ac\uace0 Customer Relationship Management\uc758 \uc57d\uc790\uc778 CRM\uc740 \uace0\uac1d\uc758 \ud2b9\uc131\uc5d0 \uae30\ucd08\ud55c \ub9c8\ucf00\ud305 \ud65c\ub3d9\uc744 \uacc4\ud68d\ud558\uace0 \ud3c9\uac00\ud558\ub294 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[29330,4118,30077,30076,30078,4117,4462,6570,15491,30079],"class_list":{"0":"post-24220","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"hentry","6":"category-uncategorized","7":"tag-1-","8":"tag-crm","9":"tag-crm-","12":"tag-4117","13":"tag-4462","14":"tag-6570","15":"tag-15491","16":"tag-30079"},"_links":{"self":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts\/24220","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/comments?post=24220"}],"version-history":[{"count":0,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts\/24220\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/media?parent=24220"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/categories?post=24220"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/tags?post=24220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}