{"id":26159,"date":"2025-12-23T09:00:48","date_gmt":"2025-12-23T00:00:48","guid":{"rendered":"https:\/\/blog.agentsoft.co.kr\/index.php\/2025\/12\/23\/26159\/"},"modified":"2025-12-23T09:00:48","modified_gmt":"2025-12-23T00:00:48","slug":"%ec%82%ac%ed%9a%8c%eb%b3%b5%ec%a7%80%ec%84%9c%eb%b9%84%ec%8a%a4-%ed%92%88%ec%a7%88%ea%b4%80%eb%a6%ac-%eb%b0%8f-%ed%96%a5%ec%83%81-%eb%aa%a8%ed%98%952%ec%b0%a8%ec%9b%90-%eb%aa%a8%ed%98%95-servqual","status":"publish","type":"post","link":"https:\/\/blog.agentsoft.co.kr\/index.php\/2025\/12\/23\/26159\/","title":{"rendered":"\uc0ac\ud68c\ubcf5\uc9c0\uc11c\ube44\uc2a4 \ud488\uc9c8\uad00\ub9ac \ubc0f \ud5a5\uc0c1 \ubaa8\ud615(2\ucc28\uc6d0 \ubaa8\ud615, SERVQUAL\ubaa8\ud615)"},"content":{"rendered":"

<\/p>\n

\ubaa9\ucc28<\/strong><\/p>\n

1) 2\ucc28\uc6d0 \ubaa8\ud615
\n 1\/ \uacb0\uacfc\ud488\uc9c8
\n 2\/ \uacfc\uc815\ud488\uc9c8<\/p>\n

2) SERVQUAL \ubaa8\ud615<\/p>\n

* \ucc38\uace0\ubb38\ud5cc<\/p>\n

\ubcf8\ubb38\ub0b4\uc6a9<\/strong><\/p>\n

\uc11c\ube44\uc2a4\uc758 \ud488\uc9c8\uc744 \uad00\ub9ac\ud558\uace0 \ud5a5\uc0c1\ud558\uae30 \uc704\ud558\uc5ec \uc6b0\uc120 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ub2e4\uc591\ud55c \uce21\uba74\uc5d0\uc11c \uace0\ucc30\ud558\ub294 \ub178\ub825\uc774 \ud544\uc694\ud558\ub2e4. \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uad00\ub9ac \u2024 \ud5a5\uc0c1\ud55c\ub2e4\ub294 \uc758\ubbf8\ub294 \uc77c\uc815\ud55c \ud3c9\uac00\uae30\uc900\uc774 \uc788\uc74c\uc744 \uc804\uc81c\ub85c \ud558\uae30 \ub54c\ubb38\uc774\ub2e4.
\n\ud3c9\uac00\uae30\uc900\uc5d0 \ub300\ud55c \uc138\ubd80\uc801\uc778 \uace0\ucc30\uc740 \uc11c\ube44\uc2a4 \uc9c8 \ud5a5\uc0c1\uc758 \uccab \ub2e8\uacc4\ub77c\uace0 \ubcfc \uc218 \uc788\uc73c\uba70, \uadf8 \ubc29\ubc95\uc740 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ud30c\uc545\ud558\uae30 \uc704\ud574\uc11c \uc544\ub798\uc758 \ud45c\uc640 \uac19\uc774 \ud3c9\uac00\uae30\uc900\uc744 \uacfc\uc815\uacfc \uad6c\uc870, \uc131\uacfc\uce21\uba74\uc73c\ub85c \ubcf4\ub2e4 \uc138\ubd84\ud654\uc2dc\ud0a4\ub294 \uac83\uc774\ub2e4…<\/p>\n

<\uc911 \ub7b5><\/p>\n

2) SERVQUAL\ubaa8\ud615<\/p>\n

SERVQUAL(SERVICE+QUAL1TY)\ubaa8\ud615\uc740 \uac00\uc7a5 \ub9ce\uc774 \uc0ac\uc6a9\ub418\ub294 \uc11c\ube44\uc2a4 \ud488\uc9c8 \ubaa8\ud615\uc73c\ub85c 5\uac1c \ucc28\uc6d0\uc73c\ub85c \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uad6c\ubd84\ud558\uc600\ub2e4. SERVQUAL\uc758 5\ucc28\uc6d0\uc740 \uc8fc\ub85c \uacfc\uc815\ud488\uc9c8\uc744 \uc911\uc2ec\uc73c\ub85c \uce21\uc815\ub418\uace0 \uc788\uc5b4 \uacb0\uacfc\ud488\uc9c8\uc5d0 \ub300\ud55c \uace0\ub824\uac00 \ubbf8\ud761\ud558\ub2e4\ub294 \uc9c0\uc801\uc744 \ubc1b\uace0 \uc788\uc9c0\ub9cc, \uac00\uc7a5 \ub110\ub9ac \uc54c\ub824\uc9c0\uace0 \ubcf4\ud3b8\uc801\uc73c\ub85c \uc0ac\uc6a9\ub418\ub294 \ud488\uc9c8\uce21\uc815 \ubaa8\ud615\uc774\ub2e4…<\/p>\n

\ucd9c\ucc98 : \ud574\ud53c\ucea0\ud37c\uc2a4<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\ubaa9\ucc28 1) 2\ucc28\uc6d0 \ubaa8\ud615 1\/ \uacb0\uacfc\ud488\uc9c8 2\/ \uacfc\uc815\ud488\uc9c8 2) SERVQUAL \ubaa8\ud615 * \ucc38\uace0\ubb38\ud5cc \ubcf8\ubb38\ub0b4\uc6a9 \uc11c\ube44\uc2a4\uc758 \ud488\uc9c8\uc744 \uad00\ub9ac\ud558\uace0 \ud5a5\uc0c1\ud558\uae30 \uc704\ud558\uc5ec \uc6b0\uc120 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ub2e4\uc591\ud55c \uce21\uba74\uc5d0\uc11c \uace0\ucc30\ud558\ub294 \ub178\ub825\uc774 \ud544\uc694\ud558\ub2e4. \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uad00\ub9ac \u2024 \ud5a5\uc0c1\ud55c\ub2e4\ub294 \uc758\ubbf8\ub294 \uc77c\uc815\ud55c \ud3c9\uac00\uae30\uc900\uc774 \uc788\uc74c\uc744 \uc804\uc81c\ub85c \ud558\uae30 \ub54c\ubb38\uc774\ub2e4. \ud3c9\uac00\uae30\uc900\uc5d0 \ub300\ud55c \uc138\ubd80\uc801\uc778 \uace0\ucc30\uc740 \uc11c\ube44\uc2a4 \uc9c8 \ud5a5\uc0c1\uc758 \uccab \ub2e8\uacc4\ub77c\uace0 \ubcfc \uc218 \uc788\uc73c\uba70, \uadf8 \ubc29\ubc95\uc740 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[32732,32733],"class_list":["post-26159","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-32732","tag-32733"],"_links":{"self":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts\/26159","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/comments?post=26159"}],"version-history":[{"count":0,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts\/26159\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/media?parent=26159"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/categories?post=26159"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/tags?post=26159"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}