{"id":33566,"date":"2026-03-07T09:00:57","date_gmt":"2026-03-07T00:00:57","guid":{"rendered":"https:\/\/blog.agentsoft.co.kr\/index.php\/2026\/03\/07\/33566\/"},"modified":"2026-03-07T09:00:57","modified_gmt":"2026-03-07T00:00:57","slug":"%eb%b3%91%ec%9b%90cs%ea%b4%80%eb%a6%ac-%ec%bf%a0%ed%8c%a1%ec%9d%84-%ed%86%b5%ed%95%b4-%ec%95%8c%ec%95%84%eb%b3%b8-%ea%b3%a0%ea%b0%9d-%eb%a7%8c%ec%a1%b1-%ec%82%ac%eb%a1%80","status":"publish","type":"post","link":"https:\/\/blog.agentsoft.co.kr\/index.php\/2026\/03\/07\/33566\/","title":{"rendered":"\ubcd1\uc6d0CS\uad00\ub9ac – \ucfe0\ud321\uc744 \ud1b5\ud574 \uc54c\uc544\ubcf8 \uace0\uac1d \ub9cc\uc871 \uc0ac\ub840"},"content":{"rendered":"

<\/p>\n

\ubaa9\ucc28<\/strong><\/p>\n

1. \uc11c\ub860
\n 1) \uace0\uac1d\ub9cc\uc871\uc758 \uc815\uc758
\n 2) \uace0\uac1d\ub9cc\uc871\uc758 \uc911\uc694\uc131<\/p>\n

2. \ubcf8\ub860
\n 1) \uae30\uc5c5 \uc18c\uac1c
\n 2) \uae30\uc5c5 \uc120\uc815 \uc774\uc720
\n 3) \uae30\uc5c5 \ubd84\uc11d
\n 4) \uae30\uc5c5\uc758 \uace0\uac1d\ub9cc\uc871\/\uace0\uac1d\uacbd\ud5d8 \uc0ac\ub840
\n 5) \ubcd1\uc6d0 \uace0\uac1d\ub9cc\uc871 \uc801\uc6a9<\/p>\n

3. \uacb0\ub860<\/p>\n

4. \ucc38\uace0\ubb38\ud5cc<\/p>\n

\ubcf8\ubb38\ub0b4\uc6a9<\/strong><\/p>\n

1. \uace0\uac1d\ub9cc\uc871\uc758 \uc815\uc758
\n\uace0\uac1d\ub9cc\uc871(Customer Satisfaction)\uc758 \uc8fc\uc694 \uc815\uc758\ub294 \ub2e4\uc74c\uacfc \uac19\ub2e4. Howard \uc640 Sheth\uc758 \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 \uc18c\ube44\uc790\uac00 \uce58\ub978 \ub300\uac00\uc5d0 \ub300\ud574 \uc801\uc808 \ud639\uc740 \ubd80\uc801\uc808\ud558\uac8c \ubcf4\uc0c1\ub418\uc5c8\ub2e4\uace0 \ub290\ub07c\ub294 \uc18c\ube44\uc790\uc758 \uc778\uc9c0\uc801 \uc0c1\ud0dc\ub77c\uace0 \uc815\uc758\ub418\uba70, Czepiel\uacfc Rosenberg\uc758 \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 \uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4\ub97c \ud68d\ub4dd, \uc18c\ube44\ud568\uc73c\ub85c\uc368 \uc695\uad6c\uc640 \uc694\uad6c\ub97c \ucda9\uc871\uc2dc\ud0a4\ub294 \uc815\ub3c4\uc5d0 \ub300\ud55c \uc18c\ube44\uc790\uc758 \uc8fc\uad00\uc801\uc778 \ud3c9\uac00\ub77c\uace0 \uc815\uc758\ub41c\ub2e4. \uc774\ucc98\ub7fc \uace0\uac1d\ub9cc\uc871\uc740 \uc18c\ube44\uc790\uac00 \ub300\uac00\ub97c \uce58\ub978 \uc81c\ud488 \ud639\uc740 \uc11c\ube44\uc2a4\uc5d0 \ub300\ud574 \uc5b4\ub5bb\uac8c \ub290\ub07c\ub294\uc9c0\uc5d0 \ub300\ud55c \uc18c\ube44\uc790\uc758 \ud3c9\uac00\ub77c\uace0 \uc885\ud569\uc801\uc73c\ub85c \uc815\uc758\ud560 \uc218 \uc788\ub2e4. \uace0\uac1d\ub9cc\uc871\uc740 \ud558\ub4dc\uc6e8\uc5b4\uc801\uc778 \uc694\uc18c\uc778 \uc0c1\ud488\uacfc \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc801\uc778 \uc694\uc18c\uc778 \uace0\uac1d\uc11c\ube44\uc2a4, \uc778\uac04\uc801 \uc694\uc18c\uc778 \uc774\ubbf8\uc9c0\ub85c \uad6c\uc131\ub41c\ub2e4.<\/p>\n

2. \uace0\uac1d\ub9cc\uc871\uc758 \uc911\uc694\uc131
\n\uace0\uac1d\ub9cc\uc871\uc740 \ub2e4\uc74c\uacfc \uac19\uc740 \uc774\uc720\ub85c \uc911\uc694\ud558\ub2e4. \uccab\uc9f8, \uae30\uc5c5\uc774 \uc81c\uacf5\ud558\ub294 \uc0c1\ud488\uacfc \uc11c\ube44\uc2a4\uc5d0 \ub9cc\uc871\ud55c \uace0\uac1d\uc740 \uadf8 \uae30\uc5c5\uc758 \uace0\uc815\uace0\uac1d\uc774 \ub428\uc73c\ub85c\uc368 \uace0\uac1d\uc758 \uace0\uc815\ud654\uac00 \uc774\ub8e8\uc5b4\uc9c8 \uc218 \uc788\ub2e4. \uace0\uac1d\ub9cc\uc871\uc740 \uace0\uac1d\uac10\ub3d9\uacfc \uace0\uac1d\ucda9\uc131\ub3c4\ub97c \uc774\ub04c\uc5b4\ub0b4\ub294 \uc5ed\ud560\uc744 \uc218\ud589\ud55c\ub2e4.<\/p>\n

\ucd9c\ucc98 : \ud574\ud53c\ucea0\ud37c\uc2a4<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\ubaa9\ucc28 1. \uc11c\ub860 1) \uace0\uac1d\ub9cc\uc871\uc758 \uc815\uc758 2) \uace0\uac1d\ub9cc\uc871\uc758 \uc911\uc694\uc131 2. \ubcf8\ub860 1) \uae30\uc5c5 \uc18c\uac1c 2) \uae30\uc5c5 \uc120\uc815 \uc774\uc720 3) \uae30\uc5c5 \ubd84\uc11d 4) \uae30\uc5c5\uc758 \uace0\uac1d\ub9cc\uc871\/\uace0\uac1d\uacbd\ud5d8 \uc0ac\ub840 5) \ubcd1\uc6d0 \uace0\uac1d\ub9cc\uc871 \uc801\uc6a9 3. \uacb0\ub860 4. \ucc38\uace0\ubb38\ud5cc \ubcf8\ubb38\ub0b4\uc6a9 1. \uace0\uac1d\ub9cc\uc871\uc758 \uc815\uc758 \uace0\uac1d\ub9cc\uc871(Customer Satisfaction)\uc758 \uc8fc\uc694 \uc815\uc758\ub294 \ub2e4\uc74c\uacfc \uac19\ub2e4. Howard \uc640 Sheth\uc758 \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 \uc18c\ube44\uc790\uac00 \uce58\ub978 \ub300\uac00\uc5d0 \ub300\ud574 \uc801\uc808 \ud639\uc740 \ubd80\uc801\uc808\ud558\uac8c […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[28638,6570,41879,37042],"class_list":["post-33566","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-28638","tag-6570","tag-cs","tag--swot"],"_links":{"self":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts\/33566","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/comments?post=33566"}],"version-history":[{"count":0,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts\/33566\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/media?parent=33566"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/categories?post=33566"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/tags?post=33566"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}