{"id":34908,"date":"2026-03-20T09:02:08","date_gmt":"2026-03-20T00:02:08","guid":{"rendered":"https:\/\/blog.agentsoft.co.kr\/index.php\/2026\/03\/20\/34908\/"},"modified":"2026-03-20T09:02:08","modified_gmt":"2026-03-20T00:02:08","slug":"%ea%b2%bd%ec%98%81%ec%a0%95%eb%b3%b4%ec%8b%9c%ec%8a%a4%ed%85%9c_%ea%b3%a0%ea%b0%9d%ea%b4%80%ea%b3%84%ea%b4%80%eb%a6%accrm%ec%9d%98-%ec%a0%95%ec%9d%98%ec%99%80-%ea%b5%ad%eb%82%b4%ea%b8%b0%ec%97%85","status":"publish","type":"post","link":"https:\/\/blog.agentsoft.co.kr\/index.php\/2026\/03\/20\/34908\/","title":{"rendered":"\uacbd\uc601\uc815\ubcf4\uc2dc\uc2a4\ud15c_\uace0\uac1d\uad00\uacc4\uad00\ub9ac(CRM)\uc758 \uc815\uc758\uc640 \uad6d\ub0b4\uae30\uc5c5\uc758 \ud65c\uc6a9\uc0ac\ub840\ub97c \uc124\uba85\ud558\uc2dc\uc624"},"content":{"rendered":"

<\/p>\n

\ubaa9\ucc28<\/strong><\/p>\n

\u2160. \uc11c\ub860<\/p>\n

\u2161. \ubcf8\ub860
\n(1) CRM\uc5d0 \ub300\ud55c \ubd84\uc11d
\n 1) \uc774\ub860\uc801 \ubc30\uacbd
\n 2) \uac1c\ub150\uc801 \uc815\uc758
\n(2) \uad6d\ub0b4\uae30\uc5c5\uc758 \ud65c\uc6a9\uc0ac\ub840
\n 1) \uad50\ubcf4\uc0dd\uba85\ubcf4\ud5d8
\n 2) \ucf00\uc774\ud504\ub9ac\ud154
\n(3) \uc131\uacf5 \uc694\uc778\uacfc \ubc29\ud5a5\uc131<\/p>\n

\u2162. \uacb0\ub860<\/p>\n

\u2163. \ucc38\uace0\ubb38\ud5cc<\/p>\n

\ubcf8\ubb38\ub0b4\uc6a9<\/strong><\/p>\n

\u2160. \uc11c\ub860<\/p>\n

\uae09\uc18d\ud558\uac8c \ubcc0\ud654\ud558\ub294 \uc2dc\uc7a5 \ud658\uacbd \uc18d\uc5d0\uc11c, \uacfc\uac70\uc758 \uc2dc\uc7a5 \uc810\uc720\uc728 \uc911\uc2ec\uc758 \uc804\ub7b5\ub9cc\uc73c\ub85c\ub294 \uc801\uc751\ud558\uae30 \uc5b4\ub824\uc6b4 \uc0c1\ud669\uc774 \ub418\uace0 \uc788\ub2e4. \uc778\ud130\ub137\uc758 \ud655\uc0b0\uc73c\ub85c \uae30\uc5c5 \uacbd\uc601\uc758 \ud328\ub7ec\ub2e4\uc784\uc774 \ubcc0\ud654\ud558\uba74\uc11c, \ub9c8\ucf00\ud305, \uc601\uc5c5, \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c\uc758 \ucc28\ubcc4\ud654\uac00 \uc911\uc694\ud574\uc9c0\uace0 \uc788\ub2e4. \uc774\ub7f0 \uc0c1\ud669\uc5d0\uc11c \ud2b9\uc815 \uace0\uac1d\uad70\uc5d0 \uc9d1\uc911\ud574 \uc218\uc775\uc744 \ucc3d\ucd9c\ud558\uace0 \uc7a5\uae30\uc801\uc778 \uad00\uacc4\ub97c \uc720\uc9c0\ud558\ub294 \uace0\uac1d\uad00\uacc4\uad00\ub9ac(CRM)\uc758 \uc911\uc694\uc131\uc774 \ub4dc\ub7ec\ub098\uace0 \uc788\ub2e4. \uae30\uc874\uc758 \uacbd\uc601 \ubc29\uc2dd\uc744 \uace0\uc218\ud558\ub294 \uae30\uc5c5\ub4e4\uc740 \uc0dd\uc874\uc774 \ud798\ub4e4\uc5b4\uc9c0\ub294 \uac00\uc6b4\ub370, CRM\uc740 \uace0\uac1d \uac00\uce58\ub97c \ucc28\ubcc4\ud654\ud558\uace0 \ub9c8\ucf00\ud305\uc758 \ud6a8\uc728\uc131\uc744 \ub192\uc774\ub294 \ud575\uc2ec \uc804\ub7b5\uc73c\ub85c \uc778\uc2dd\ub418\uace0 \uc788\ub2e4. \ub610\ud55c, \uaddc\uc81c \uc644\ud654\uc640 \ub0ae\uc740 \uc2dc\uc7a5 \uc9c4\uc785 \uc7a5\ubcbd\uc73c\ub85c \uc778\ud574 \ubb34\ud55c \uacbd\uc7c1 \uc2dc\ub300\uac00 \ub3c4\ub798\ud588\ub2e4. \uc774\uc5d0 \ub530\ub77c \uace0\uac1d\uacfc \uae34\ubc00\ud55c \uad00\uacc4\ub97c \ub9fa\uace0 \uc788\ub294 \uae30\uc5c5\ub4e4\uc740 \uace0\uac1d\uc758 \ud544\uc694\uc5d0 \ubd80\ud569\ud558\ub294 \uc81c\ud488\uc744 \uac1c\ubc1c\ud558\uace0, \uace0\uac1d\uacfc\uc758 \uad00\uacc4\ub97c \uc720\uc9c0\ud558\ub824\ub294 \ubc29\uc548\uc744 \ub9c8\ub828\ud574\uc57c \ud55c\ub2e4. \ubc18\uba74, \uace0\uac1d\uacfc\uc758 \uc720\ub300\uac00 \uc57d\ud55c \uae30\uc5c5\ub4e4\uc740 \uc0c8\ub85c\uc6b4 \uc811\ucd09 \uc218\ub2e8\uc744 \uac1c\ubc1c\ud558\uace0 \uace0\uac1d \uad00\uacc4\ub97c \ud615\uc131\ud558\ub294 \ub370 \ub354 \ud070 \ub178\ub825\uc774 \ud544\uc694\ud574\uc84c\ub2e4. \uc774\uc81c \uae30\uc5c5\ub4e4\uc740 \ub2e8\uc21c\ud55c \uc2dc\uc7a5 \uc810\uc720\uc728 \ud655\ubcf4\uac00 \uc544\ub2cc, \uac1c\ubcc4 \uace0\uac1d\uacfc\uc758 \uad00\uacc4\uc131\uc744 \uac15\ud654\ud558\uace0, \ud6a8\uacfc\uc801\uc778 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uacfc \uac1c\ubcc4 \ub9c8\ucf00\ud305 \ud65c\ub3d9\uc73c\ub85c \uacbd\uc7c1 \uc6b0\uc704\ub97c \ud655\ubcf4\ud558\ub294 \uc804\ub7b5\uc744 \ucd94\uc9c4\ud574\uc57c \ud55c\ub2e4. \uadf8\ub7ec\ubbc0\ub85c \ubcf8 \uace0\uc5d0\uc11c\ub294 \uace0\uac1d\uad00\uacc4\uad00\ub9ac(CRM)\uc5d0 \ub300\ud558\uc5ec \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uace0 \uc774\ub97c \ud65c\uc6a9\ud55c \uad6d\ub0b4\uae30\uc5c5\uc758 \uc0ac\ub840\uc5d0 \ub300\ud574\uc11c \ub17c\ud574 \ubcf4\ub3c4\ub85d \ud558\uaca0\ub2e4.<\/p>\n

\u2161. \ubcf8\ub860
\n (1) CRM\uc5d0 \ub300\ud55c \ubd84\uc11d
\n 1) \uc774\ub860\uc801 \ubc30\uacbd<\/p>\n

\ub9ce\uc740 \ub9c8\ucf00\ud305 \uc5f0\uad6c\uc5d0\uc11c\ub294 \uad50\ud658 \uac1c\ub150\uc774 \uc911\uc2ec\uc744 \ucc28\uc9c0\ud558\uace0 \uc788\ub2e4. 1960\ub144\ub300 \ud6c4\ubc18\ubd80\ud130 1970\ub144\ub300 \ucd08\uc5d0\ub294 \uac70\ub798\uc801 \uad50\ud658\uc5d0 \uad00\ud55c \uc5f0\uad6c\uac00 \uc8fc\ub958\ub97c \uc774\ub918\uc9c0\ub9cc, 1970\ub144\ub300 \ub9d0\ubd80\ud130 \uad50\ud658\uc758 \uad00\uacc4\uc801 \uce21\uba74\uc5d0 \ub300\ud55c \uc0c8\ub85c\uc6b4 \uc2dc\uac01\uc774 \uc81c\uc2dc\ub418\uc5c8\ub2e4. Dwyer, Schurr, Oh\ub294 \uac70\ub798\uc801 \uad50\ud658\uacfc \uad00\uacc4\uc801 \uad50\ud658\uc744 \ube44\uad50\ud588\uc73c\uba70, \uc774\ub4e4\uc740 \uad6c\ub9e4\uc790\uc640 \ud310\ub9e4\uc790 \uad00\uacc4 \ud615\uc131\uc5d0 \ub300\ud55c \ubaa8\ub378\uc744 \uc81c\uc548\ud588\ub2e4. \uc774 \ubaa8\ub378\uc740 \uc778\uc2dd, \uc2dc\ub3c4, \ud655\ub300, \ud5cc\uc2e0, \uc885\ub8cc\uc758 \ub2e4\uc12f \ub2e8\uacc4\ub85c \uc774\ub8e8\uc5b4\uc838 \uc788\ub2e4. \ub3d9\uc2dc\uc5d0, Berry\ub294 \uc11c\ube44\uc2a4 \ub9c8\ucf00\ud305\uc5d0 ‘\uad00\uacc4 \ub9c8\ucf00\ud305’\uc774\ub77c\ub294 \uac1c\ub150\uc744 \ub3c4\uc785\ud588\uc73c\uba70, \uc774\ub97c \uace0\uac1d \uad00\uacc4\uc758 \ud615\uc131, \uc720\uc9c0, \ubc1c\uc804\uc73c\ub85c \uc815\uc758\ud588\ub2e4. \uc5ec\ub7ec \uc5f0\uad6c\uc790\uac00 \ube44\uc2b7\ud55c \ubc29\uc2dd\uc73c\ub85c \uad00\uacc4 \ub9c8\ucf00\ud305\uc744 \uc815\uc758\ud558\uba74\uc11c, \uace0\uac1d\uacfc\uc758 \uc9c0\uc18d\uc801\uc778 \uad00\uacc4 \uc720\uc9c0\ub97c \uac15\uc870\ud558\uace0 \uc788\ub2e4.<\/p>\n

\ucd9c\ucc98 : \ud574\ud53c\ucea0\ud37c\uc2a4<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\ubaa9\ucc28 \u2160. \uc11c\ub860 \u2161. \ubcf8\ub860 (1) CRM\uc5d0 \ub300\ud55c \ubd84\uc11d 1) \uc774\ub860\uc801 \ubc30\uacbd 2) \uac1c\ub150\uc801 \uc815\uc758 (2) \uad6d\ub0b4\uae30\uc5c5\uc758 \ud65c\uc6a9\uc0ac\ub840 1) \uad50\ubcf4\uc0dd\uba85\ubcf4\ud5d8 2) \ucf00\uc774\ud504\ub9ac\ud154 (3) \uc131\uacf5 \uc694\uc778\uacfc \ubc29\ud5a5\uc131 \u2162. \uacb0\ub860 \u2163. \ucc38\uace0\ubb38\ud5cc \ubcf8\ubb38\ub0b4\uc6a9 \u2160. \uc11c\ub860 \uae09\uc18d\ud558\uac8c \ubcc0\ud654\ud558\ub294 \uc2dc\uc7a5 \ud658\uacbd \uc18d\uc5d0\uc11c, \uacfc\uac70\uc758 \uc2dc\uc7a5 \uc810\uc720\uc728 \uc911\uc2ec\uc758 \uc804\ub7b5\ub9cc\uc73c\ub85c\ub294 \uc801\uc751\ud558\uae30 \uc5b4\ub824\uc6b4 \uc0c1\ud669\uc774 \ub418\uace0 \uc788\ub2e4. \uc778\ud130\ub137\uc758 \ud655\uc0b0\uc73c\ub85c \uae30\uc5c5 \uacbd\uc601\uc758 \ud328\ub7ec\ub2e4\uc784\uc774 \ubcc0\ud654\ud558\uba74\uc11c, \ub9c8\ucf00\ud305, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[34024,4118,4117],"class_list":["post-34908","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-34024","tag-crm","tag-4117"],"_links":{"self":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts\/34908","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/comments?post=34908"}],"version-history":[{"count":0,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts\/34908\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/media?parent=34908"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/categories?post=34908"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/tags?post=34908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}