{"id":42572,"date":"2026-06-05T09:01:34","date_gmt":"2026-06-05T00:01:34","guid":{"rendered":"https:\/\/blog.agentsoft.co.kr\/index.php\/2026\/06\/05\/42572\/"},"modified":"2026-06-05T09:01:34","modified_gmt":"2026-06-05T00:01:34","slug":"%ed%92%88%ec%a7%88%ea%b3%bc-%ed%92%88%ec%a7%88%eb%b9%84%ec%9a%a9-%eb%b0%8f-%ed%92%88%ec%a7%88%ea%b2%bd%ec%98%81%ec%97%90-%eb%8c%80%ed%95%98%ec%97%ac-%ec%84%a4%eb%aa%85%ed%95%98%ec%8b%9c%ec%98%a4","status":"publish","type":"post","link":"https:\/\/blog.agentsoft.co.kr\/index.php\/2026\/06\/05\/42572\/","title":{"rendered":"\ud488\uc9c8\uacfc \ud488\uc9c8\ube44\uc6a9 \ubc0f \ud488\uc9c8\uacbd\uc601\uc5d0 \ub300\ud558\uc5ec \uc124\uba85\ud558\uc2dc\uc624"},"content":{"rendered":"

<\/p>\n

\ubaa9\ucc28<\/strong><\/p>\n

\u2160. \uc11c\ub860<\/p>\n

\u2161. \ubcf8\ub860
\n1. \ud488\uc9c8\uc758 \uc815\uc758
\n2. \ud488\uc9c8\ube44\uc6a9
\n1) \uc608\ubc29\ube44\uc6a9
\n2) \ud3c9\uac00\ube44\uc6a9
\n3) \uc2e4\ud328\ube44\uc6a9
\n3. \ud488\uc9c8\uacbd\uc601
\n1) \ud488\uc9c8\uacbd\uc601\uc758 \uc815\uc758
\n2) \ud488\uc9c8\uacbd\uc601\uc758 \uad6c\uc131\uc694\uc18c
\n3) \ud488\uc9c8\uacbd\uc601\uc758 \uc694\uac74<\/p>\n

\u2162. \uacb0\ub860<\/p>\n

\u2163. \ucc38\uace0\ubb38\ud5cc<\/p>\n

\ubcf8\ubb38\ub0b4\uc6a9<\/strong><\/p>\n

\u2160. \uc11c\ub860<\/p>\n

\ud488\uc9c8\uc740 \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4\uc758 \uacbd\uc7c1\ub825\uc744 \uacb0\uc815\ud558\ub294 \ud575\uc2ec \uc694\uc18c\ub85c\uc11c, \uace0\uac1d \ub9cc\uc871\uacfc \uae30\uc5c5 \uc131\uacf5\uc758 \uc911\uc694\ud55c \uae30\uc900\uc774 \ub41c\ub2e4. \ucd08\uae30 \uc0b0\uc5c5 \uc2dc\ub300\uc5d0\ub294 \ud488\uc9c8\uc774 \ub2e8\uc21c\ud788 \uc81c\ud488\uc758 \uaddc\uaca9 \uc77c\uce58 \uc5ec\ubd80\ub85c \ud3c9\uac00\ub418\uc5c8\uc73c\ub098, \uc624\ub298\ub0a0\uc5d0\ub294 \uace0\uac1d\uc758 \uae30\ub300\uc640 \uc694\uad6c\ub97c \ucda9\uc871\uc2dc\ud0a4\ub294 \uc815\ub3c4\ub85c \uadf8 \uc815\uc758\uac00 \ud655\uc7a5\ub418\uc5c8\ub2e4. \uc774\ub294 \ud488\uc9c8\uc774 \ub354 \uc774\uc0c1 \uc81c\uc870 \ub2e8\uacc4\uc5d0\uc11c\uc758 \ubd88\ub7c9\ub960 \uac10\uc18c\uc5d0\ub9cc \uad6d\ud55c\ub418\uc9c0 \uc54a\uace0, \uc81c\ud488\uc758 \uc131\ub2a5, \uc2e0\ub8b0\uc131, \uc2ec\ubbf8\uc131 \ub4f1 \ub2e4\uc591\ud55c \uc694\uc18c\ub97c \ud3ec\uad04\ud558\uac8c \ub418\uc5c8\uc74c\uc744 \uc758\ubbf8\ud55c\ub2e4. \ub610\ud55c, \ud488\uc9c8 \uad00\ub9ac\ub294 \uc774\uc81c \uc804\uc0ac\uc801 \ud488\uc9c8\uacbd\uc601(TQM: Total Quality Management)\uc73c\ub85c \ubc1c\uc804\ud558\uc5ec, \uc870\uc9c1\uc758 \ubaa8\ub4e0 \uad6c\uc131\uc6d0\uc774 \ucc38\uc5ec\ud558\uace0 \ud611\ub825\ud558\ub294 \uccb4\uacc4\uc801\uc774\uace0 \ud3ec\uad04\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc744 \uc694\uad6c\ud558\uac8c \ub418\uc5c8\ub2e4. \uc774 \uae00\uc5d0\uc11c\ub294 \ud488\uc9c8\uc758 \uc815\uc758\uc640 \ubcc0\ud654, \ud488\uc9c8\ube44\uc6a9\uc758 \uad6c\uc131 \uc694\uc18c, \uadf8\ub9ac\uace0 \ud488\uc9c8\uacbd\uc601\uc758 \uc911\uc694\uc131\uacfc \uadf8 \uc694\uac74\uc5d0 \ub300\ud574 \uc2ec\ub3c4 \uc788\uac8c \ub17c\uc758\ud558\uace0\uc790 \ud55c\ub2e4.<\/p>\n

\u2161. \ubcf8\ub860<\/p>\n

1. \ud488\uc9c8\uc758 \uc815\uc758<\/p>\n

\ud488\uc9c8\uc740 \uc2dc\ub300\uc640 \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \ub530\ub77c \uadf8 \uc758\ubbf8\uc640 \uc911\uc694\uc131\uc774 \uc9c0\uc18d\uc801\uc73c\ub85c \uc9c4\ud654\ud574\uc654\ub2e4. \uacfc\uac70\uc5d0\ub294 \ud488\uc9c8\uc774 \ub2e8\uc21c\ud788 \uc81c\ud488\uc774 \uc124\uacc4 \uba85\uc138\uc11c\uc5d0 \uc5bc\ub9c8\ub098 \ubd80\ud569\ud558\ub294\uc9c0\ub97c \ub098\ud0c0\ub0b4\ub294 \uaddc\uaca9 \uc77c\uce58\uc131(conformance to specifications)\uc73c\ub85c \uc815\uc758\ub418\uc5c8\ub2e4. \uc774\ub294 \uc0dd\uc0b0\uc790\uc758 \uad00\uc810\uc5d0\uc11c \uc81c\ud488\uc758 \ubd88\ub7c9 \uc5ec\ubd80\ub97c \ud3c9\uac00\ud558\ub294 \uae30\uc900\uc774\uc5c8\ub2e4. \uadf8\ub7ec\ub098 \ud604\ub300\uc5d0 \uc774\ub974\ub7ec \ud488\uc9c8\uc758 \uc815\uc758\ub294 \ubcf4\ub2e4 \ud3ec\uad04\uc801\uc774\uace0 \uace0\uac1d \uc911\uc2ec\uc801\uc778 \uac1c\ub150\uc73c\ub85c \ud655\uc7a5\ub418\uc5c8\ub2e4.
\n\ud604\uc7ac \ud488\uc9c8\uc740 \uc0ac\uc6a9 \uc801\ud569\uc131(fitness for use)\uc744 \ud3ec\ud568\ud558\uc5ec, \uace0\uac1d\uc774 \uc81c\ud488\uc744 \uc0ac\uc6a9\ud568\uc73c\ub85c\uc368 \uadf8 \ubaa9\uc801\uc744 \uc131\uacf5\uc801\uc73c\ub85c \ub2ec\uc131\ud558\ub294 \uc815\ub3c4, \uc989 \uace0\uac1d \ub9cc\uc871\uc758 \uc218\uc900\uc744 \uc758\ubbf8\ud55c\ub2e4. \uc774\ub7ec\ud55c \ubcc0\ud654\ub294 \uac00\ube48(Garvin)\uacfc \ud30c\ub77c\uc288\ub77c\ub9cc(Parasuraman) \ub4f1\uc758 \uc5f0\uad6c\ub97c \ud1b5\ud574 \ub354\uc6b1 \uad6c\uccb4\ud654\ub418\uc5c8\ub2e4.<\/p>\n

\ucd9c\ucc98 : \ud574\ud53c\ucea0\ud37c\uc2a4<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\ubaa9\ucc28 \u2160. \uc11c\ub860 \u2161. \ubcf8\ub860 1. \ud488\uc9c8\uc758 \uc815\uc758 2. \ud488\uc9c8\ube44\uc6a9 1) \uc608\ubc29\ube44\uc6a9 2) \ud3c9\uac00\ube44\uc6a9 3) \uc2e4\ud328\ube44\uc6a9 3. \ud488\uc9c8\uacbd\uc601 1) \ud488\uc9c8\uacbd\uc601\uc758 \uc815\uc758 2) \ud488\uc9c8\uacbd\uc601\uc758 \uad6c\uc131\uc694\uc18c 3) \ud488\uc9c8\uacbd\uc601\uc758 \uc694\uac74 \u2162. \uacb0\ub860 \u2163. \ucc38\uace0\ubb38\ud5cc \ubcf8\ubb38\ub0b4\uc6a9 \u2160. \uc11c\ub860 \ud488\uc9c8\uc740 \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4\uc758 \uacbd\uc7c1\ub825\uc744 \uacb0\uc815\ud558\ub294 \ud575\uc2ec \uc694\uc18c\ub85c\uc11c, \uace0\uac1d \ub9cc\uc871\uacfc \uae30\uc5c5 \uc131\uacf5\uc758 \uc911\uc694\ud55c \uae30\uc900\uc774 \ub41c\ub2e4. \ucd08\uae30 \uc0b0\uc5c5 \uc2dc\ub300\uc5d0\ub294 \ud488\uc9c8\uc774 \ub2e8\uc21c\ud788 \uc81c\ud488\uc758 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[34014,34046,34049,48494,40674,44945,53212],"class_list":["post-42572","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-34014","tag-34046","tag---2","tag-48494","tag-40674","tag-44945","tag-53212"],"_links":{"self":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts\/42572","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/comments?post=42572"}],"version-history":[{"count":0,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts\/42572\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/media?parent=42572"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/categories?post=42572"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/tags?post=42572"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}