{"id":42692,"date":"2026-06-06T09:01:52","date_gmt":"2026-06-06T00:01:52","guid":{"rendered":"https:\/\/blog.agentsoft.co.kr\/index.php\/2026\/06\/06\/42692\/"},"modified":"2026-06-06T09:01:52","modified_gmt":"2026-06-06T00:01:52","slug":"%ed%85%94%eb%a0%88%eb%a7%88%ec%bc%80%ed%8c%85-%ec%9a%a9%ec%96%b4-%ec%a0%95%eb%a6%ac","status":"publish","type":"post","link":"https:\/\/blog.agentsoft.co.kr\/index.php\/2026\/06\/06\/42692\/","title":{"rendered":"\ud154\ub808\ub9c8\ucf00\ud305 \uc6a9\uc5b4 \uc815\ub9ac"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/image4.happycampus.com\/Production\/thumbnail\/2024\/06\/20\/data30027917-0001.jpg\"><img decoding=\"async\" src=\"https:\/\/image4.happycampus.com\/Production\/thumbnail\/2024\/06\/20\/data30027917-0002.jpg\"><\/p>\n<p><strong>\ubaa9\ucc28<\/strong><\/p>\n<p>\uc5c6\uc74c<\/p>\n<p><strong>\ubcf8\ubb38\ub0b4\uc6a9<\/strong><\/p>\n<p>\uff0aAbandoned Call(\ud3ec\uae30 \ud638)<br \/>\n\uc0c1\ub2f4\uc6d0\uc774 \uc751\ub2f5\ud558\uae30 \uc804\uc5d0 \uc804\ud654\ub97c \uac74 \uc0ac\ub78c\uc774 \uc804\ud654\ub97c \ub04a\ub294 \ucf5c, \uc8fc\ub85c \ud1b5\uc2e0\ud68c\uc120 \uacfc\ub2e4, \ud68c\uc120 \uc218\ubd80\uc871 \ub4f1\uc73c\ub85c \uc778\ud574\uc11c \uc0c1\ub2f4\uc6d0\uc774 \uc751\ub2f5\ud558\uae30 \uc804\uc5d0 \uc804\ud654\ub97c \uac74 \uc0ac\ub78c\uc774 \uc804\ud654\ub97c \ub04a\ub294 \uacbd\uc6b0\ub97c \ub9d0\ud558\ub294\ub370, \uc778 \ubc14\uc6b4\ub4dc \ucf5c\uc13c\ud130\uc5d0\uc11c\ub294 \uc11c\ube44\uc2a4\ub808\ubca8\uc744 \uce21\uc815\ud558\ub294\ub370 \uc911\uc694\ud55c \uc790\ub8cc\ub85c \ud65c\uc6a9\ub41c\ub2e4.<br \/>\n\uff0aA C D (Automatic Call Distributor) \uc790\ub3d9 \ud638 \ubd84\ubc30 \uc2dc\uc2a4\ud15c<br \/>\n\uc778\uc785\ub41c \uc804\ud654\ub97c \ud574\ub2f9 \uc2dc\uc810\uc5d0\uc11c \uc804\ud654\ub97c \ubc1b\uace0 \uc788\uc9c0 \uc54a\uc740 \uc0c1\ub2f4\uc6d0\uc774\ub098, \ub2e4\uc74c \uc751\ub300\ub97c \uc704\ud574 \ub2e8\uc21c\ud788 \ub300\uae30\ud558\uace0 \uc788\ub294 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \uc21c\ucc28\uc801\uc73c\ub85c \uade0\ub4f1\ud558\uac8c \uc790\ub3d9 \ubd84\ubc30\ud574 \uc8fc\ub294 \uc2dc\uc2a4\ud15c\uc774\ub2e4.<br \/>\n\uff0aA C D call back Message<br \/>\n\ud1b5\ud654\ub7c9\uc774 \uc218\uc6a9\ud560 \uc218 \uc788\ub294 \uc6a9\ub7c9\ubcf4\ub2e4 \ub9ce\uc740 \uacbd\uc6b0\uc5d0 \uc77c\uc815 \uc2dc\uac04 \uc774\uc0c1 \ub300\uae30\ud558\uace0 \uc788\ub294 \uace0\uac1d\uc5d0\uac8c \u201c\uc9c0\uae08\uc740 \uc804\ud654 \ub7c9\uc774 \ub9ce\uc544 \uc751\ub2f5\uc774 \ub2a6\uc5b4\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc8c4\uc1a1\ud569\ub2c8\ub2e4.\u201d\ub77c\ub294 \ub179\uc74c \uba54\uc2dc\uc9c0\ub97c \uc790\ub3d9\uc73c\ub85c \ubcf4\ub0b4\uc8fc\ub294 \uc2dc\uc2a4\ud15c\uc774\ub2e4.<br \/>\n\uff0aA C R D M (Automatic Computer Record Dialing Machine)<br \/>\n\uc0ac\uc804\uc5d0 \uc9c0\uc815\ub41c \uc804\ud654\ubc88\ud638\ub97c \uc2a4\uc2a4\ub85c \ub3cc\ub9b0 \ud6c4 \uc790\ub3d9\uc801\uc73c\ub85c \ub179\uc74c\ub41c \uba54\uc2dc\uc9c0\ub97c \uc804\ub2ec\ud558\ub294 \uae30\uacc4<br \/>\n\uff0aARS<br \/>\n\uc790\ub3d9\uc751\ub2f5 \uc2dc\uc2a4\ud15c\uc744 \ub9d0\ud55c\ub2e4.<br \/>\n\uff0aAfter-Call Work<br \/>\n\uace0\uac1d\uacfc \ud1b5\ud654\uac00 \uc885\ub8cc\ub41c \ud6c4 \uc0c1\ub2f4\uc6d0\uc774 \ucc98\ub9ac\ud574\uc57c \ud560 \uc5c5\ubb34\ub97c \ub9d0\ud55c\ub2e4.<br \/>\n\uff0aAgency<br \/>\n\ud154\ub808\ub9c8\ucf00\ud305 \uc5c5\ubb34\ub97c \ub300\ud589 \ucc98\ub9ac\ud574\uc8fc\ub294 \uc804\ubb38 \uc6a9\uc5ed \uc5c5\uccb4\ub97c \ub9d0\ud55c\ub2e4.<br \/>\n\uff0aA D A (Average Delay to  Abandon)<br \/>\n\ud1b5\ud654\uac00 \uc9c0\uccb4\ub418\uc5b4 \ub04a\uc5b4\uc9c8 \ub54c\uae4c\uc9c0 \ud3c9\uade0\uc801\uc73c\ub85c \uac78\ub9ac\ub294 \uc2dc\uac04\uc73c\ub85c, \uc8fc\ub85c ACD\uc758 \uc804\ud654 \ud1b5\ud654 \ub300\uae30\uc5d0\uc11c \ub04a\uc744 \ub54c \ud3c9\uade0\uc801\uc73c\ub85c \uae30\ub2e4\ub9b0 \uc2dc\uac04\uc5d0 \ub300\ud55c \ud1b5\uacc4\uce58\ub97c \uc0b0\uc815\ud55c\ub2e4.<br \/>\n\uff0aA N I (Automatic Number Identification)<br \/>\n\uc804\ud654\ub97c \uac74 \uace0\uac1d\uc758 \uc804\ud654\ubc88\ud638 \uc678\uc758 \uace0\uac1d\uc758 \uc804\ud654\ubc88\ud638\ub85c \ubcf4\uad00\ub41c \uace0\uac1d \uc815\ubcf4\ub97c \uc0c1\ub2f4\uc6d0\uc774 \uc54c \uc218 \uc788\ub3c4\ub85d \uc0c1\ub2f4\uc6d0 \ucef4\ud4e8\ud130\uc5d0 \uc2a4\ud06c\ub9b0 \ud31d\uc5c5\ud574\uc8fc\ub294 \uc11c\ube44\uc2a4\uc774\ub2e4. \ud1b5\ud654 \uc2dc\uc791\uacfc \ud568\uaed8 \uace0\uac1d\uc758 \uc815\ubcf4\ub97c \ud654\uba74\uc5d0 \ubcf4\uc5ec\uc90c\uc73c\ub85c\uc368 \uc2e0\uc18d\ud55c \uace0\uac1d\uc740\ub300\uac00 \uac00\ub2a5\ud558\ub2e4.<\/p>\n<p>\ucd9c\ucc98 : <a href=\"https:\/\/www.happycampus.com\/report-doc\/30027917\/\" target=\"_blank\">\ud574\ud53c\ucea0\ud37c\uc2a4<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ubaa9\ucc28 \uc5c6\uc74c \ubcf8\ubb38\ub0b4\uc6a9 \uff0aAbandoned Call(\ud3ec\uae30 \ud638) \uc0c1\ub2f4\uc6d0\uc774 \uc751\ub2f5\ud558\uae30 \uc804\uc5d0 \uc804\ud654\ub97c \uac74 \uc0ac\ub78c\uc774 \uc804\ud654\ub97c \ub04a\ub294 \ucf5c, \uc8fc\ub85c \ud1b5\uc2e0\ud68c\uc120 \uacfc\ub2e4, \ud68c\uc120 \uc218\ubd80\uc871 \ub4f1\uc73c\ub85c \uc778\ud574\uc11c \uc0c1\ub2f4\uc6d0\uc774 \uc751\ub2f5\ud558\uae30 \uc804\uc5d0 \uc804\ud654\ub97c \uac74 \uc0ac\ub78c\uc774 \uc804\ud654\ub97c \ub04a\ub294 \uacbd\uc6b0\ub97c \ub9d0\ud558\ub294\ub370, \uc778 \ubc14\uc6b4\ub4dc \ucf5c\uc13c\ud130\uc5d0\uc11c\ub294 \uc11c\ube44\uc2a4\ub808\ubca8\uc744 \uce21\uc815\ud558\ub294\ub370 \uc911\uc694\ud55c \uc790\ub8cc\ub85c \ud65c\uc6a9\ub41c\ub2e4. \uff0aA C D (Automatic Call Distributor) \uc790\ub3d9 \ud638 \ubd84\ubc30 \uc2dc\uc2a4\ud15c \uc778\uc785\ub41c \uc804\ud654\ub97c \ud574\ub2f9 \uc2dc\uc810\uc5d0\uc11c \uc804\ud654\ub97c [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[330,16390,53304],"class_list":["post-42692","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-330","tag-16390","tag-53304"],"_links":{"self":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts\/42692","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/comments?post=42692"}],"version-history":[{"count":0,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts\/42692\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/media?parent=42692"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/categories?post=42692"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/tags?post=42692"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}