{"id":51107,"date":"2026-08-29T09:01:45","date_gmt":"2026-08-29T00:01:45","guid":{"rendered":"https:\/\/blog.agentsoft.co.kr\/index.php\/2026\/08\/29\/51107\/"},"modified":"2026-08-29T09:01:45","modified_gmt":"2026-08-29T00:01:45","slug":"%ea%b2%bd%ec%98%81%ec%a0%95%eb%b3%b4%ec%8b%9c%ec%8a%a4%ed%85%9c_%ea%b3%a0%ea%b0%9d%ea%b4%80%ea%b3%84%ea%b4%80%eb%a6%accrm%ec%9d%98-%ec%a0%95%ec%9d%98%ec%99%80-%ea%b5%ad%eb%82%b4-%ea%b8%b0%ec%97%85-2","status":"publish","type":"post","link":"https:\/\/blog.agentsoft.co.kr\/index.php\/2026\/08\/29\/51107\/","title":{"rendered":"\uacbd\uc601\uc815\ubcf4\uc2dc\uc2a4\ud15c_\uace0\uac1d\uad00\uacc4\uad00\ub9ac(CRM)\uc758 \uc815\uc758\uc640 \uad6d\ub0b4 \uae30\uc5c5\uc758 \ud65c\uc6a9 \uc0ac\ub840\ub97c \uc124\uba85\ud558\uc2dc\uc624."},"content":{"rendered":"

<\/p>\n

\ubaa9\ucc28<\/strong><\/p>\n

\u2160. \uc11c\ub860
\n\u2161. \ubcf8\ub860
\n\u2162. \uacb0\ub860
\n\u2163. \ucc38\uace0\ubb38\ud5cc<\/p>\n

\ubcf8\ubb38\ub0b4\uc6a9<\/strong><\/p>\n

I. \uc11c\ub860
\n\uace0\uac1d\uad00\uacc4\uad00\ub9ac(Customer Relationship Management, CRM)\ub294 \uae30\uc5c5\uc774 \uace0\uac1d\uacfc\uc758 \uad00\uacc4\ub97c \uccb4\uacc4\uc801\uc73c\ub85c \uad00\ub9ac\ud558\uace0, \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uba70, \uad81\uadf9\uc801\uc73c\ub85c\ub294 \uae30\uc5c5\uc758 \uc218\uc775\uc131\uc744 \uadf9\ub300\ud654\ud558\uae30 \uc704\ud55c \uc804\ub7b5\uc801 \uc811\uadfc \ubc29\ubc95\uc774\ub2e4. \ud604\ub300 \uacbd\uc601\ud658\uacbd\uc5d0\uc11c \uace0\uac1d\uc758 \uc911\uc694\uc131\uc774 \uc810\uc810 \uac15\uc870\ub418\uba74\uc11c CRM\uc758 \uc911\uc694\uc131\ub3c4 \ub0a0\ub85c \ucee4\uc9c0\uace0 \uc788\ub2e4. CRM\uc740 \ub2e8\uc21c\ud788 \uace0\uac1d \ub370\uc774\ud130\ub97c \uad00\ub9ac\ud558\ub294 \uac83\uc744 \ub118\uc5b4, \uace0\uac1d\uacfc\uc758 \uc0c1\ud638\uc791\uc6a9\uc744 \ud1b5\ud574 \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0, \uc774\ub97c \ud1b5\ud574 \uc7a5\uae30\uc801\uc778 \uace0\uac1d \uad00\uacc4\ub97c \uad6c\ucd95\ud558\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud55c\ub2e4. \ubcf8 \uacfc\uc81c\uc5d0\uc11c\ub294 CRM\uc758 \uc815\uc758\uc640 \uac1c\ub150\uc744 \uba85\ud655\ud788 \ud558\uace0, \uc774\ub97c \uad6d\ub0b4 \uae30\uc5c5\uc758 \ud65c\uc6a9 \uc0ac\ub840\ub97c \ud1b5\ud574 \uad6c\uccb4\uc801\uc73c\ub85c \uc124\uba85\ud558\uace0\uc790 \ud55c\ub2e4.<\/p>\n

II. \ubcf8\ub860
\n1. CRM\uc758 \uc815\uc758\uc640 \uac1c\ub150
\nCRM\uc740 \uace0\uac1d\uacfc\uc758 \uad00\uacc4\ub97c \uad00\ub9ac\ud558\uae30 \uc704\ud55c \uc804\ub7b5\uc801 \uc811\uadfc \ubc29\uc2dd\uc774\ub2e4. \uc774\ub294 \uace0\uac1d\uc758 \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uace0 \ubd84\uc11d\ud558\uc5ec \uace0\uac1d\uc758 \ub2c8\uc988\uc640 \uc120\ud638\ub3c4\ub97c \ud30c\uc545\ud558\uace0, \uc774\ub97c \ubc14\ud0d5\uc73c\ub85c \ub9de\ucda4\ud615 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud55c\ub2e4. CRM\uc740 \ud06c\uac8c \uc138 \uac00\uc9c0 \uc694\uc18c\ub85c \uad6c\uc131\ub41c\ub2e4: \uc6b4\uc601\uc801 CRM, \ubd84\uc11d\uc801 CRM, \ud611\uc5c5\uc801 CRM.<\/p>\n

\ucd9c\ucc98 : \ud574\ud53c\ucea0\ud37c\uc2a4<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\ubaa9\ucc28 \u2160. \uc11c\ub860 \u2161. \ubcf8\ub860 \u2162. \uacb0\ub860 \u2163. \ucc38\uace0\ubb38\ud5cc \ubcf8\ubb38\ub0b4\uc6a9 I. \uc11c\ub860 \uace0\uac1d\uad00\uacc4\uad00\ub9ac(Customer Relationship Management, CRM)\ub294 \uae30\uc5c5\uc774 \uace0\uac1d\uacfc\uc758 \uad00\uacc4\ub97c \uccb4\uacc4\uc801\uc73c\ub85c \uad00\ub9ac\ud558\uace0, \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uba70, \uad81\uadf9\uc801\uc73c\ub85c\ub294 \uae30\uc5c5\uc758 \uc218\uc775\uc131\uc744 \uadf9\ub300\ud654\ud558\uae30 \uc704\ud55c \uc804\ub7b5\uc801 \uc811\uadfc \ubc29\ubc95\uc774\ub2e4. \ud604\ub300 \uacbd\uc601\ud658\uacbd\uc5d0\uc11c \uace0\uac1d\uc758 \uc911\uc694\uc131\uc774 \uc810\uc810 \uac15\uc870\ub418\uba74\uc11c CRM\uc758 \uc911\uc694\uc131\ub3c4 \ub0a0\ub85c \ucee4\uc9c0\uace0 \uc788\ub2e4. CRM\uc740 \ub2e8\uc21c\ud788 \uace0\uac1d \ub370\uc774\ud130\ub97c \uad00\ub9ac\ud558\ub294 \uac83\uc744 \ub118\uc5b4, \uace0\uac1d\uacfc\uc758 \uc0c1\ud638\uc791\uc6a9\uc744 \ud1b5\ud574 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[34024,4118],"class_list":["post-51107","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-34024","tag-crm"],"_links":{"self":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts\/51107","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/comments?post=51107"}],"version-history":[{"count":0,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/posts\/51107\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/media?parent=51107"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/categories?post=51107"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.agentsoft.co.kr\/index.php\/wp-json\/wp\/v2\/tags?post=51107"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}